Help & support
How can we help?
Answers to the questions brands and creators ask most, and the quickest ways to reach the Hyppe team.
Email us
Best for account, payment and collaboration questions. Write from the email address you sign in with.
Getting started
What is Hyppe?
Hyppe is a marketplace where brands hire Instagram and YouTube creators for paid content. Brands post work with every requirement spelled out, creators accept the terms and deliver, and the brand pays within 3 days of approving each delivery.
Is Hyppe free?
Yes. It's free to join for brands and for creators.
How do I sign up?
Create an account with your email and a password, with Google, or with your Indian mobile number (we text you a code). Then choose whether you're a brand or a creator.
Can I look around before signing up?
Yes. Choose "Continue as a guest" on the log-in page to explore either side. Guests can't post work, apply, message or upload files. When you create an account from a guest session, what you set up as a guest is kept.
I picked the wrong account type.
Go to Profile & settings and switch between brand and creator. You can switch as long as you haven't worked with anyone yet.
I forgot my password.
Use "Forgot password?" on the log-in page, or reset your password here, and we'll email you a link to set a new one. If you signed up with Google or your phone number, sign in that way again.
Why should I verify my email?
Verifying helps brands and creators trust your account. Use the link we email you after signing up; you can send it again from the banner in the app.
For brands
How do I post work?
Go to Work posts and choose Post work. Pick the deliverables, add the terms creators must follow, set the pay per delivery and how many creators you need, and choose one-time or a daily, weekly or monthly schedule.
How do I hire creators?
Review the applications on your work post, invite creators you find in Find creators, or let eligible creators join instantly until your places are filled. Hiring locks the work post's terms into the agreement.
How do I review a delivery?
Open the collaboration, check the post links and files the creator submitted, then approve the delivery or ask for changes within the rounds agreed in the terms.
Can I manage more than one brand?
Yes. One login can own several brands, each with its own profile, work posts and payment record.
For creators
How do I find work?
Go to Find work and open any work post to see the pay, the deliverables and every term before you apply.
How do I apply?
Applying means accepting the work post's terms. The brand may hire you from its applications, or, if the post uses instant hiring and you're eligible, you're hired straight away. Brands can also invite you.
How do I submit a delivery?
Open the collaboration and submit the post links or files for that delivery. You get a reminder the day before each delivery is due. If the brand asks for changes, resubmit in the same place.
Who owns my content?
It depends on the usage rights in the work post — from no reuse, to reposting on the brand's channels, to paid ads, to a full buyout — and for how long. The rights are part of the terms the creator accepts, and they apply once that delivery has been paid.
Payments
How do payments work?
When a brand approves a delivery, a 3-day payment deadline starts. The brand pays the creator directly by UPI or bank transfer using the payout details the creator shares, then records the transaction reference on Hyppe. The creator confirms once the money arrives. Payments that aren't recorded in time are flagged as overdue to both sides and show up on the brand's public payment record.
Does Hyppe hold the money?
No. Payments go straight from the brand to the creator — Hyppe keeps the record, the deadlines and the reminders, so both sides can see exactly where every payment stands.
Where do I add my payout details?
Creators add their UPI or bank details in Profile & settings, under Payout details. They're shared only with brands that hire you.
What if a brand pays late?
Once the 3-day deadline passes, the payment is flagged as overdue, both of you are notified, and it counts against the brand's on-time payment record. If you still haven't been paid, email us with the collaboration's details.
Account & safety
How do I report a user, a work post or a piece of content?
Email admin.hyppe@gmail.com with the names involved, links and screenshots. Please don't retaliate against anyone who raises a concern in good faith.
Do paid posts need an #ad label?
Yes. Paid posts must carry #ad or the platform's paid-partnership label, as ASCI's guidelines require, and every work post on Hyppe includes it. See our content & disclosure guidelines.
How do I delete my account?
Email admin.hyppe@gmail.com from the email address you sign in with, or tell us the phone number you sign in with, and we'll delete your account.